Surveyor Recruitment


The CMTCA Application and Selection Process

The CMTCA entrusts our surveyors with the crucial responsibility of both evaluating electronic preliminary accreditation submissions and making site visits to massage therapy education programs. In both cases, surveyors analyze information, record observations and gather evidence.  Based on this evidence, surveyors rate criteria and write recommendations that tell education programs what they need to do to meet the standards.

The work of surveyors is the cornerstone of the CMTCA.  As a surveyor, you will be the face of the CMTCA to our clients and the public, and the reputation of the CMTCA rests on your shoulders.  For this reason, becoming a surveyor is a thorough process that involves not only screening, but also successful completion of our training and orientation program. Selecting surveyors is one of the most important decisions we make.  

Although we will only contact applicants who are successful at each stage of the selection process, rest assured that your application will be given very thoughtful and respectful consideration.

The surveyor selection process includes the following steps:

1. Self-screening

Read the Terms of Reference and surveyor characteristics posted on the website.  If you 

  • are able to do the job well,

  • meet our eligibility requirements, and

  • agree to our terms of reference, then proceed to Step 2.

2. Assessing Essential Qualifications  

Send us your

  • CV or resumé,

  • a cover letter demonstrating how you meet our eligibility requirements, and

  • three professional references.


Send your documents to before March 1st, 2018.  Applicants who fulfill our requirements will move forward in the process.  If your application has been approved, you will receive an email invitation to proceed to the next step in the process.


3. Telephone Screening

If your application shows potential, we will request a telephone interview to determine a little more about your inter- and intra-personal communication skills, your scope of knowledge and experience.  


4. Professional References

For those applicants who move on to the next stage, following the telephone interview, we will telephone the people you have named as professional references.  We will speak with them about their experience of your professional performance.  CMTCA will then choose a group of candidates to participate further in the screening and selection process.  The invitation to continue will come via email.


5. Orientation and Training

Surveyor Candidates that have progressed this far will be invited to attend orientation and training from April 23-27, 2018 (arriving the evening of April 22nd and working through the 27th leaving the evening of the 27th). The training will be held in Toronto. Your expenses (travel, meals and accommodation) will be covered by CMTCA. Surveyor candidates will not only learn how to fulfill the role of surveyor, but they will have the opportunity to practice in the field (at participating programs of massage therapy education) under a seasoned surveyor mentor. During the orientation and training, surveyor candidate performance will be evaluated.  


Feedback on their performance will be provided during the final day of training. The selection of CMTCA surveyors will be made following the completion of the training. The candidates’ performance during the training is an essential determinant of success.  


6. Mentored Surveying Experience

Surveyor candidates who meet the performance requirements of the training program will be assigned to on-site survey visits following the launch of the final accreditation standards. For their first two surveys, they will be matched with an experienced surveyor who will mentor their performance. Staff, peer and client evaluations of surveyor performance will be completed and submitted to CMTCA.  Results will be analyzed and provided to surveyors.


Note:  If the new surveyor’s performance is not favourable after two surveying experiences, they may be asked to discontinue their service.  


The process to become a CMTCA surveyor is rigorous but also supportive. The process assures that our surveyors are skilled and capable ambassadors who can meet the challenge.  We invite you to join us.

CMTCA Accreditation Surveyor Characteristics

The Work of CMTCA Standards Surveyors

  • Surveyors are the people that CMTCA sends out to learn from, support, and evaluate the performance of massage therapy education programs against national accreditation standards.

  • CMTCA surveyors are trained in the CMTCA standards, and the process of accreditation.

  • Surveyors represent CMTCA in the field.

  • They work according to a set timeline to conduct on-site visits and preliminary accreditation evaluations. 

  • They rate criteria and make recommendations based on their findings to help education programs understand what they are doing right, and where they can make positive changes.

  • Surveyors submit final reports to the CMTCA for decisions on the accreditation status of massage therapy education programs.

CMTCA Surveyor Characteristics

  • Experience with massage therapy education and/or experience evaluating education systems, programs, or schools

  • Familiar with CMTCA accreditation standards

  • Experience working with the Interjurisdictional Practice Competencies and Performance indicators for Massage Therapists at Entry-to-Practice

  • Personal qualities such as:

    • Respect & Humility– an attitude of support for education program development

    • Integrity – the ability to be objective and honest, set feelings aside to focus on facts

    • Discretion – the ability to respect the confidentiality of all parties

    • Inquisitive and adaptable – the ability to dig deep to get answers and follow an instinct where it may lead

    • Communication skills – particularly questioning, explaining, active listening, writing, and facilitation skills

    • A professional but approachable demeanour

    • Organized – the ability to plan methodically

    • Service Oriented – focused on establishing a positive relationship and open to sharing information that will support efforts

    • Collaborative – the ability to work effectively with others on a team

  • Physically able to fulfill the responsibilities of the job including, typing comments in excel and word reports, moving from one area in an education program to another, verbally interviewing many people over the course of 2 days

  • Able to meet time commitments and constraints (including pre-survey preparation, travel time, and time needed for the site visits and surveys)

  • Agree to follow the CMTCA code of conduct

  • Participation in the CMTCA surveyor training (orientation and annual e-learning programs thereafter)



  • Surveyors evaluate evidence on how, and to what extent, massage therapy education programs are fulfilling the CMTCA accreditation standards.  


  • Review electronic versions of evidence to determine preliminary accreditation decisions

  • Visit massage therapy education programs across Canada to observe and record evidence of how, and to what extent, such programs are fulfilling the CMTCA standards

  • Rate standards and make recommendations on findings to submit to CMTCA

  • Represent CMTCA positively to massage therapy education programs, the CMTCA Board of Directors, and the public

Eligibility Requirements

  • Currently employed by a massage therapy education program that has joined or plans to join the CMTCA accreditation process

  • In-depth knowledge of massage therapy education

  • Extensive understanding of and experience with the Interjurisdictional Practice Competencies and Performance Indicators for Massage Therapists at Entry-to-Practice

  • Extensive experience working in a leadership and/or faculty role in a massage therapy education program

  • Knowledge of regional regulations for massage therapy education programs

  • Excellent communication and critical thinking skills

Roles and Responsibilities of CMTCA Surveyors

  • Attend training and education as requested by CMTCA

  • Review and evaluate preliminary accreditation submissions

  • Conduct on-site survey visits to massage therapy education programs as requested by CMTCA

  • Submit accreditation reports to CMTCA at the end of preliminary accreditation reviews and on-site visits

  • Respond positively to evaluation feedback concerning performance at each site visit

  • Represent CMTCA professionally, adhering to code of conduct, maintaining confidentiality and disclosing potential conflicts of interest


Surveyors are required to be available to conduct at minimum one preliminary accreditation review per year and at minimum one site visit per year.  Each site visit will take approximately two or three days with longer-than-usual working hours.  It is possible that CMTCA could request surveyors to conduct further site visits to programs working to meet standards, or to survey more than one program annually.  Site visits will, in most cases, be conducted in a province in which the surveyor does not reside.  

Ongoing Education: 

CMTCA will provide e-learning education programs to surveyors to update them on accreditation changes and continually develop surveyor capacity. Surveyors will be required to participate in the education offerings on their own time and without compensation for that time.


Surveyors will be paid an honourarium. 


Conflict of Interest:

Surveyors may not hold positions on any CMTCA committees or on the CMTCA Board of Directors. Furthermore, surveyors may not be employed as staff members of the CMTCA.

Terms of Reference